Frequently Asked Questions

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Is there a phone number to call and place an order?

To keep our prices as low as possible WE DO NOT CORRESPOND BY PHONE. All correspondence through our firm is by email only, so we can document all transactions.

We will be able to help you in every way by email or through our Customer Service link listed on our homepage.

Please note all correspondence is required by email or through this site for accurate records of conversations and future training purposes. We strive to operate a secure customer friendly web site. We do not process orders in any manner other than through our secure verification procedure on our website.


How long before my order ships?

On average your order will ship out in 7-10 business days.

In some cases it may take longer due to back-ordered, special-ordered or unavailable parts.

"For to keep prices low and to service all customers as quick as possible, orders cannot be cancelled for any reason.


Am I ordering directly from Saab? Or are you a Saab dealer?

We are a Saab dealer and a division of Flow Automotive.


What if I just need price and availability of a part?

Just enter a valid Saab part number in the space provided on our home page. You can find fast moving part numbers in our specials section on our homepage.

Due to the huge size and complexity we do not have a full catalog for all Saab parts online. If you cannot find the part number you need please email us through customer service with the make, model, year, VIN and a good description of the parts you need. There is a link to Customer Service on the bottom of our homepage.


Do you sell new Saab parts?

We sell only original equipment Genuine Saab parts and Saab Performance parts, most are new, some like starters, or alternators are remanufactured and sold by Saab and usually say "reman" in the description or have a "core charge".

All parts sold on our web site will have the same Saab warranty as parts sold at any Saab dealer nationwide. For more information about the Saab parts warranty see our site policies section that covers warranty.

If someone other than wants to sell you what appears to be Genuine Saab Parts that are well below our prices, BEWARE! The Parts could be imitations.

Unfortunately, fake auto parts have become a serious problem in recent years. And it doesn't just hurt companies such as Saab - it hurts you, the person buying the parts, as well. It's worth your while to read on and find out more about this problem.


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